2005 - Dispatcher
Received and dispatched 911, emergency, and non-emergent calls for
ambulance personnel and services. Required to communicate effectively with
ambulance crews, local law enforcement agencies, fire departments, other
rescue organizations, and the general public, while using computer aided
dispatch software to assist in keeping track of incidents, vehicles, call
load, and response times.
United Safety Marshalls - Reading, Massachusetts
1997-Present - Corner Captain
The United Safety Marshalls are considered the leading authority on
Motorcycle Road Race Safety and Risk Management in the U.S., serving race
tracks in New Hampshire, Virginia, West Virginia, Pennsylvania, Florida,
Ohio, and others. Corner workers are responsible for maintaining race
tracks in a safe operating condition. When track conditions change,
responsibilities include informing riders of problems by the use of flags
and hand signals, and rectification of issues in the safest/quickest
manner possible. Workers also aid fallen riders and clean the track of
debris, oil, and motorcycles, often in a "hot track" situation. As a
corner captain, responsible for all of the above, including supervision of
workers and scene, radio communication with race control, determination of
scene safety and need for medical assistance, along with rapid decision of
whether racing continues during clean-up. Additional duties include
assisting Emergency Medical Response teams in determining mechanism of
injury, and packaging. As a senior staff member, also responsible for
continual auditing of practices, and contributing to the development of
better and more efficient safety methodologies.
Bay State Taxi - Brookline, Massachusetts
2002-2004 - Driver
Lucent Technologies / Xedia Corporation - Acton, Massachusetts
2000-2001 - Senior Unix Administrator
Systems administration and network support for router manufacturer,
acquired by Lucent Technologies. Responsible for migration to Lucent
systems and procedures, while maintaining a stable development
environment. Hardware and software support for Solaris 2.4-8 machines
running Sendmail Pro, Sendmail Switch, Solstice/Legato Networker, nfs, and
nis+.
The MITRE Corporation - Bedford, Massachusetts
1998-1999 - Network and Distributed Systems Engineer
Systems administration and support as part of a multi-site team for
MITRE's Advanced Technical Computing Center (ATCC). Duties included
helping to administer an enterprise-wide network of configuration-managed,
multi-platform systems that provide a stable but flexible compute
environment for MITRE's Technology Program. Operating systems supported
included Solaris, Linux, and IRIX, and peripherally included Windows 95
and NT. Transarc's AFS was used to provide server and site independent
enterprise-wide reliable file sharing. Other responsibilities included
managing an information/knowledge sharing team composed of both senior and
junior staff members of the ATCC, with a focus on internal public
relations and user education.
The LeftBank Operation - Somerville, Massachusetts
1996-1998 - Consultant / Systems Administrator / Minister of Culture
& Attitude
Systems administrator at a small, but at the time rapidly growing
technical startup (later acquired by Exodus Communications). Performed a
wide variety of tasks in-house and for clients, quickly becoming expert in
anything a customer required, from hardware building to software
configuration to wiring. Was primarily responsible for basic UNIX system
administration, including installation, configuration, and maintenance of
hardware, Solaris and SunOS operating systems, plus user and system
software. Also had responsibility for basic system level security audits,
DNS/hostmaster and postmaster duties, backups and restores. Basic network
administration included TCP/IP, BIND/DNS, NIS/YP, Cisco routers and
LocalDirector, BGP, AppleTalk, Cabletron SmartSwitch, and Cat5 wiring.
Software included sendmail, Open Market and Apache web servers, Raptor
firewalls, SecurID, majordomo (including formal user training), MajorCool,
and familiarity with Legato and Amanda backup systems. Provided user and
server support for Macintoshes and PCs, including NT web server
maintenance/MSQL/IIS/AdManager. Extensive experience in customer support
and telephone troubleshooting. Also involved in project management,
customer site management, documentation of procedures and systems,
recruiting, interviewing, hiring process, and some HR policy development.
Software Tool & Die (The World) - Brookline, Massachusetts
1995-1996 - Technical Support Engineer
Provided hardware and software support, via telephone and email, for
customers of The World, a regional New England Internet Service Provider.
Specialty: UNIX support (IRIX on SGI Challenge), but with a large
percentage of telephone troubleshooting of remote desktop systems
(Macs/PCs/UNIX boxes) attempting to connect to the internet. Developed
technical documentation for UNIX and GUI tools towards that end. Performed
UNIX backups and restores. Trained new part-time support personnel.
Arthur D. Little, Inc. - Cambridge, Massachusetts
1994-1995 - Communications Specialist/Technical Support Specialist,
NAMCD
Performed telephone and office support of approximately 400 users in
Cambridge and regional offices with Macintosh, PC, Novell network-related
problems, including setup and support of NAMCD users at client sites with
client/NAMCD networking issues. Responsible for hardware/software
inventory, as well as basic database administration and design for
Directorate resources. Tracked and evaluated current and future
Directorate technology needs, and recommended software/hardware solutions.
1992-1994 - Communications Specialist/Assistant Technical Coordinator,
Management Analysis
Created, edited, and improved the quality of graphics while applying
corporate standards. Participated in technology evaluation and information
dissemination to Directorate. Trained employees in the use of software,
hardware, and systems, both formally and informally. Troubleshot problems
in software and hardware as well as large processes in the document
creation/communication process. Monitored upgrades/ disbursement of
upgrades in software and hardware, and implemented changes in corporate
standards as necessary. Involved in graphic design, complex graphing,
desktop publishing, animation, the integration of multimedia elements,
sound editing, interactive and video presentations.
1991-1992 - Production Specialist, Environmental Health & Safety
Directorate
Produced graphics for client and internal presentations.
Northwest Kansas Area Vocational Technical School - Goodland, Kansas
Diploma - Electronics Technology, May 1985.